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Setup

Before You Begin...
Attaching cable TV wire to cable modem
Network Configurations for PCs
Choose your configuration. You will install either NIC/Ethernet or USB
        I. NIC/Ethernet Card installation (hardware)
        II. NIC/Ethernet Card installation (software)
        With Windows® 95/98/ME/2000
        With Windows® XP
        OR
        III. USB Cable Modem installation
Check network settings on a PC
        Verify Network protocol in Windows 95/98/ME/2000
        Verify your IP address in Windows 95/98/ME
        OR
        Verify your IP address in Windows XP/NT/2000
Check network settings on Apple Macintosh®
        Configuring TCP/IP for Apple Macintosh systems

Before You Begin...

Please take a moment to unpack your Self-Installation Kit and familiarize yourself with the parts. Now is also a good time to make sure you have everything you will need to complete your installation.

You will also need the following items NOT included in your kit:

• Cable modem
• CD-ROM with your computer's operating system software (e.g., Windows 98 or higher)
• Phillips head screwdriver
• Network Interface Card (NIC)/ Ethernet Card (if installing NIC)

Please refer to Figure 1 while you are attaching the Cable TV Wire to the cable modem.
 

Figure 1: Basic Wiring Diagram

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Attaching cable TV wire to cable modem

Please refer to the diagrams to help you connect your cable modem for the best possible connection.

1. Locate the cable TV wire. You may find it one of three ways:
    
   1. Connected directly to a TV, TV cable box or VCR. The line will be connected to a jack which should be labeled, IN, CABLE IN, CATV, CATV IN, etc.
       
   2. Connected to a wall-mounted cable outlet.
       
   3. Coming out from under a baseboard heater or other location. See Figure 2 for wiring example.

For Optimum performance from your cable modem, be sure to connect it to the first point the cable enters your home.

Figure 2: Example of Basic Home Wiring

2. Once located, disconnect the wire from the TV, cable box or VCR. (You may need to use the wrench provided in your Installation Kit.)
    
3. Connect the cable TV wire (removed in step 2) to the IN jack of the cable splitter (Figure 3 for one TV and Figure 3A for two TVs) provided in your Installation Kit. Tighten the fitting securely with the supplied wrench. Do not overtighten.

Main Line		Main Line
Figure 3 Single TV		Figure 3A Multiple TVs

4. Locate the short, WHITE cable wire supplied in your Installation Kit and connect it to one of the splitter's OUT jacks. Connect the other end to the same TV, cable box or VCR input jack from which you originally removed the wire (Figure 4). Hand tighten.
    
5. Place the cable modem near your computer. Locate the length of cable wire and connect it to the splitter's remaining OUT jack. Connect the other end of this cable to the back of the cable modem (Figure 4). This jack may be labeled CABLE or CATV.

Figure 4

6. Connect one end of the modem's power supply cable to the cable modem. Locate a grounded electrical outlet and connect the other end of the modem's power cable to this outlet.
   
   Decide how you will connect your cable modem to your computer. Some cable modems offer you an option to connect via USB or NIC/Ethernet.
   
   To connect via USB, please click here to proceed to installation of your USB cable modem.
   If you are connecting using a NIC/Ethernet card, please continue to the next step.
    
7. Locate the RJ-45 Network Cable supplied with the cable modem . This RJ-45 cable has connectors that look similar to connectors on a telephone wire.

8. Connect one end of the RJ-45 Network Cable into the LAN jack of the cable modem (Figure 5). This Jack may be labeled 10 BT, 10 BASE-T, ENET, or ETHERNET.

Figure 5

If your computer already has a Network Interface Card (NIC)/Ethernet Card installed, plug the other end of the RJ-45 Network Cable into that adapter's LAN Jack and skip to Checking network settings on a PC.

For Windows XP, skip to Verify your IP address in Windows XP/NT/2000.

If your computer DOES NOT have a Network Card installed, please go to NIC/Ethernet card installation.

If you are an Apple Macintosh user, please continue with Checking Network Settings on Apple MacIntosh.

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Network Configurations for PCs

NIC/Ethernet Card installation (hardware)

If you will be installing a USB compatible cable modem instead of a network interface card, please skip to: USB Cable Modem Installation.

1. If your computer is on, shut it down completely, taking care to follow normal shutdown procedures.

2. Access the back of the computer and note the location of each cable connection. (NOTE: you might want to draw a simple reference diagram of the back of your machine showing where each cable connects.) Disconnect ALL cables from the back of the computer.
    
3. Remove the screws that hold the computer's case to the chassis and put them aside. Remove the case.
    
4. Locate an open slot inside the computer for the NIC/Ethernet Card. The slot will be an open space with one end near the rear panel of the computer. PCI slots are generally WHITE or LIGHT GREY in color, while ISA slots are BLACK or DARK BROWN. Also, PCI slots are shorter than ISA slots. This instruction booklet uses the shorter PCI card as an example, since the majority of customers will be installing a PCI-type card.
    
5. There is most likely a spacer plate covering the opening for the PCI card slot on the computer's rear panel. Remove the plate by removing the screw holding the plate against the rear panel. Save the screw, since you will need it to secure the network card to the chassis.
    
6. Locate your NIC/Ethernet Card, unpack it and set aside the 3.5" diskette or CD-ROM supplied in the package. You may need certain software on this disk/CD to complete the installation of your NIC/Ethernet Card.
    
7. Position the card so that the tab of the card is evenly aligned with the slot. Carefully slide the card into the slot and push it EVENLY and FIRMLY down until the card is securely seated all the way into the slot.

8. Fasten the newly installed card to the chassis with the screw from step 5.
    
9. Re-attach the case to the chassis of the computer.
    
10. Re-attach all cables to their original locations on the rear panel of the computer.
     
11. Locate the RJ-45 Network Cable coming from the Cable Modem's LAN Jack, and plug it into the NIC/Ethernet Card's LAN Jack on the rear panel of the computer (Figure 6).

Figure 6

12. Plug the computer's power cable into a grounded electrical outlet.
     
13. Check the lights on the front of the cable modem. After a few moments, if you see blinking lights, please refer to Troubleshooting Tips in the manual provided with your cable modem for specific information.
    
    Once you have installed your NIC/Ethernet hardware, please proceed to NIC / Ethernet installation (software). For Windows 95/98/ME/2000, click here. For Windows XP, click here.

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With Windows® 95/98/ME/2000

1. Power on your computer. Windows will automatically detect the new NIC/Ethernet Card and display the New Hardware Found pop-up (Figure 7).

Figure 7

2. Locate the diskette or CD-ROM supplied with your NIC/Ethernet Card and place it in the appropriate drive. Click OK.
   
    
3. The Copying Files pop-up will appear. Type in the proper drive name (as shown in Figure 8). The 3.5" drive is typically the "a:" drive and the CD-ROM drive is usually the "d:" drive. Click OK.

Figure 8

4. After the driver files have finished copying, you MAY see a Windows prompt asking you to insert the CD for Windows 95/98/ME/2000/NT in the CD-ROM drive (Figure 9). (This disk should have been included with your computer when originally purchased.) Insert the CD, wait until it comes up to speed, then click OK.
   
    
5. Another Copying Files pop-up MAY appear (Figure 9). For a Windows 98 computer, type "d:\win98", then click OK.

Figure 9

NOTE: You may see a Version Conflict warning which says "File Being Copied is Older Than Your Existing File. It is Recommended That You Keep Your Existing File." ALWAYS click the YES button in response to this warning.

6. The System Settings Change dialogue box (Figure 10) will ask you if you want to restart your computer. Remove the floppy disk from the "a:" drive and click Yes.

Figure 10

7. Click the Start button, select Settings, then Control Panel. In the Control Panel, double click the System icon (Figure 11).

Figure 11

8. Click the Device Manager tab. Look down the list and find Network Adapters. If there is a "+" next to Network Adapters, click it to open this category. Verify that there is no "X" or "!" immediately to the left of your Network Card icon (Figure 12).

Figure 12

9. Click the OK button to close the Device Manager.
   
   Congratulations on installing your Network Interface Card!
   
   Please go to Checking network settings on a PC.

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With Windows® XP

1. After you have installed the NIC/Ethernet card into your computer and re-attached all the cables to their original locations, power on your computer.
    
2. Windows XP will automatically detect the new hardware and display the Found New Hardware pop-up window (Figure 13).

Figure 13

3. In many cases, Windows XP can determine the type of hardware you have added, and install the appropriate drivers automatically. (If your card is not recognized by Windows XP, please refer to the information supplied with your hardware, or contact the manufacturer, for specific instructions.) Once Windows XP recognizes your card, there is nothing more for you to do. The Found New Hardware pop-up will change to reflect your NIC/Ethernet Card, followed by confirmation that your hardware is correctly installed (Figures 14 and 15).

Figure 14

Figure 15

4. To verify that your new NIC/Ethernet Card is installed properly, click Start, then Control Panel (Figure 16).

Figure 16

5. From the Control Panel, click on Printers and Other Hardware on the right side of the screen (Figure 17).

Figure 17

6. Next, click on System, located towards the left hand side of the screen (Figure 18).

Figure 18

7. This will bring you to the System Properties window, where you will need to click on the Hardware tab, then on the Device Manager button (Figure 19).

Figure 19

8. Look down the list until you come to Network adapters. If there is a "+" (plus sign) next to Network adapters, click on it to view your device. If there is a "-" (minus sign), you should already see the adapter listed immediately below (Figure 20).
   (Please Note:the NIC/Ethernet card you have listed may differ from the one shown in our example.)

Figure 20

9. Check to make sure that there is NO RED X, EXCLAMATION POINT or QUESTION MARK next to the adapter. If you see an X, exclamation point or a question mark, the driver for this device has not been properly installed. You should refer to the manufacturer's installation guide for instructions specific to your NIC/Ethernet Card.
   
   Now proceed to Verify your IP address in Windows XP/NT/2000.

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USB Cable Modem installation

Before installing your USB Cable Modem:

Make sure that:

• Your PC is switched on and Windows 95/98/ME/2000 is running.
• You follow these step-by-step instructions precisely to ensure success.
• You have your CD-ROM for Windows 95/98/ME/2000 available.

Your USB Cable Modem package includes:

• USB cable
• USB driver software (on floppy disk or CD-ROM).

1. Connect the USB cable to the port marked USB on the USB cable ready modem (Figure 21).

Figure 21

2. Connect the other end of the USB cable to the spare USB port on your PC. (It may be on the front or at the back of the computer.)
   
    
3. When the Update Device Driver Wizard appears, click NEXT. (See Figure 22.)

Figure 22

4. On the next screen, select Search for a better driver than the one your device is using now.(Recommended) and click Next. (See Figure 23.)

Figure 23

5. Select Floppy disk drives and insert the USB floppy disk provided into the appropriate drive. (If the USB Adapter came with a CD-ROM, insert it into your CD-ROM drive and select CD-ROM drive.) Uncheck any other boxes. Click Next. (See Figure 24.)

Figure 24

6. The next screen indicates that Windows has located the software for the USB Cable Modem (Figure 25). Click Next.

Figure 25

Figure 26

7. The Copying Files pop-up will momentarily appear (Figure 27).

Figure 27

8. Windows may take up to one minute to install the USB Adapter Software. When installation is done, click Finish. (See Figure 28.)

Figure 28

IMPORTANT! If you see a screen (see Figure 29) that reads "? Unknown Device," DO NOT CLICK FINISH! This means that Windows has not properly installed a driver for your USB device. Unplug the USB Network Interface, click CANCEL and RETURN to Step 1.

Figure 29

9. Remove the floppy disk or CD ROM from the drive.
    
10. When the Systems Settings Change pop-up appears (Figure 30), click Yes to restart your PC. It could take up to three minutes for your PC to restart.

Figure 30

Once you have installed your USB cable modem, please proceed to Checking network settings on a PC - verifying Network protocol in Windows 95/98/ME/2000.

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Check network settings on a PC

Verify Network protocol in Windows 95/98/ME/2000

1. Click the Start button, highlight Settings, then select Control Panel (Figure 42).

Figure 42

2. Once in the Control Panel, double-click the Network icon (Figure 43).

Figure 43

3. The Network pop-up will appear.
   
   If you see "TCP/IP" listed as a network component, click Cancel and continue to : Verify your IP address in Windows 95/98/ME only.
   
   OTHERWISE, click Add and continue to the next step (Figure 44).

Figure 44

4. When the Select Network Component Type pop-up appears, select Protocol, then click Add (Figure 45).

Figure 45

5. When the Select Network Protocol pop-up appears (Figure 46), under Manufacturers select Microsoft. Under Network Protocols, select TCP/IP. Then click OK.

Figure 46

6. Now you should be back at the Network screen (Figure 47). TCP/IP should now appear in the list. Click OK.

Figure 47

7. You may see a Copying Files pop-up (Figure 48). All systems vary. For a Windows 98 computer, type d:\win98 - or whatever drive your CD is listed as - in the Copying Files dialogue box. Now click OK.

Figure 48

8. The System Settings Change dialogue box will ask you if you want to restart your computer (Figure 49). Click Yes.

Figure 49

9. After the computer restarts, if the Windows Password pop-up appears, click Cancel.
   
   Once you have verified your network settings, please proceed to Verify your IP address: for Windows 95/98/ME users, click here; For Windows XP/NT/2000 users, click here.

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Verify your IP address in Windows 95/98/ME

1. Press the Start button and select Run.
    
2. When the Run pop-up appears (Figure 32), type winipcfg in the text field and click OK (Figure 50).

Figure 50

3. The IP Configuration pop-up will appear. Click the drop down arrow next to the white box and select your network adapter from the list (name designation varies by manufacturer).
    
4. Click the Release button. A line of zeros should now appear in the IP Address and Subnet Mask fields in place of the numbers that were originally there (Figure 51).

Figure 51

5. Click the Renew button. Numbers will replace the zeros. (Figure 52.)

Figure 52

IMPORTANT! If your previous Internet access was via dial-up, follow the instructions below. For Windows 95/98/ME o Windows NT Workstation o Windows 2000 Professional From your desktop: Click the Start button. Highlight Settings. Click on Control Panel. Double click on the Internet or Internet Options icon. Click on Connection Tab. Make sure one of the following is selected: Never dial a connection OR Connect to the Internet using a Local Area Network Click OK. Close the Control Panel. Open Browser (you should not be prompted for a dial-up connection). If you need further assistance, please call WMIS Internet Services.

Congratulations! You have successfully installed your Network Adapter and Cable Modem.

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Verify your IP address in Windows XP/NT/2000

1. Click on the Start button and select Run.
    
2. When the Run pop-up appears, type cmd in the text field and click OK (Figure 53).

Figure 53

3. The Command Prompt box will now appear. Here you will type ipconfig/release and press Enter (Figure 54).

Figure 54

4. Next, you will type ipconfig/renew and press Enter (Figure 55).

Figure 55

5. Type Exit and press Enter to return to your desktop.

Congratulations!
You have successfully installed your network adapter and cable modem.

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Configuring TCP/IP for Apple Macintosh systems

1. From the Apple menu, select Control Panels, then choose TCP/IP.
    
2. Click Edit on the Finder menu bar at the top of the screen. Select User Mode (Figure 56).

Figure 56

3. Click Advanced, then click OK (Figure 57).

Figure 57

4. In the Connect via drop-down menu, select Ethernet or Ethernet Built-In. In the Configure drop-down menu, select Using DHCP Server (Figure 58). Click Options.

Figure 58

5. Make sure only Active is selected. If Load only when needed is checked, uncheck the box (Figure 59). Click OK.

Figure 59

6. Verify that the Use 802.3 box is unchecked (Figure 60). If there is a check mark here, click on the box to remove it. Then close the TCP/IP (Default) window by clicking in the top left corner.

Figure 60

7. You will be asked Save changes to the current configuration? (Figure 61). Click Save.

Figure 61

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